Blogs

  • 01 Jul 2019 by Haley Friedler

    NEAHQ’s new website has an expanded and improved members-only section, complete with access to a membership directory. Once you create your NEAHQ account on the website*, you can set up a personal profile, like something you would find on LinkedIn but with a healthcare quality focus. The profile you create will appear under the member directory, where other members can view your profile and message you. In addition, as a NEAHQ member you will have access to the following tools and resources:

    • Healthcare Quality Job Board: Browse healthcare quality job opportunities to further your career or post an opportunity at your organization for other members to see. 
    • Member Forums: Use these virtual platforms to exchange information with other NEAHQ members about healthcare quality trends and issues. Member forums allow you to ask a question of your professional peers or share a best practice from your work to move healthcare quality forward.  
    • Archived Events: Did you miss an in-person event or webinar? As a NEAHQ member, you can access archived events so you will never miss an opportunity to stay up to date with the healthcare quality knowledge.

    All of these improvements aim to bring the New England quality community closer together by providing a platform for shared learning and professional connection. Create your profile today and start connecting with other NEAHQ members!

     

    *For existing members, click on “LOGIN” in the top right-hand corner of the site and simply type in the email you used to register under and click on “Forgot Password” to reset your password and create your web account. For those who wish to become members, click on “JOIN NOW” in the top right-hand corner and follow the registration prompts to join and create your online account.

  • 14 Aug 2019 by Alyson Mitchell

    Communicate with Empathy

    Patients are often dealing with both physical and emotional aspects of their illness or injury, in addition to other socioeconomic matters – financial struggles, employment status, family dynamics.  They want to feel as though their healthcare providers and medical office staff understand what they are dealing with, and care about their feelings and needs. This means actively listening, being aware of the whole story, and acknowledging their concerns. It also involves making eye contact, sitting at their level, and incorporating caring statements such as “I can imagine this is difficult, but my staff and I are here to help you” or “This situation must be frustrating, let’s figure out how I can help.”

    Manage Expectations

    Patients want to know what to expect – how long will they be in your office for their follow-up visit? When will they receive test results? What type of side effects might their new medication present, and for how long? How many minutes behind is their healthcare provider running? When information is provided proactively, and they are kept informed about issues or delays, they are more likely to be content with their experience.

    Be Prompt

    Are patients told to show up 15 minutes prior to their appointment, only to wait 20 or more minutes to see their healthcare provider?  Are they roomed upon arrival, but waiting in the exam room wondering if they’ve been forgotten about? Recognize that patients have a sense of urgency and demonstrate that you value their time. Unnecessary wait times contribute to negative patient experiences.

    Take Accountability

    When mistakes happen, as they inevitably do, acknowledge and apologize with sincerity, and take accountability to mitigate the issue and prevent it from happening in the future. Follow through on commitments that are made. Provide additional service amenities for those who have been inconvenienced or may need special assistance. Limit distraction, and verify pertinent information to ensure mutual understanding. Provide effective handoffs to all care team members.   Ask “Did I answer all of your questions today?” or “Is there anything else I can help you with?”

    Show Gratitude

    Patients have options, but they choose to receive services at your practice. Thank them and show appreciation.  A little gratitude can go a long way, and it’s free!

     

    Alyson Mitchell

    System Director, Physician Network Quality at Covenant Health

  • 01 Jul 2019 by James Farrell

    Do you want to network with other quality professionals but don't have the time to regularly attend in-person meetings?

    Have you ever wanted to ask a question of your peers or exchange best practices?
     

    You can do all of this and more with NEAHQ's Member Forums! Member Forums are your online, interactive presence with other New England healthcare quality professionals: 

    • Connect with professionals in your area or specialty
    • Pose questions
    • Exchange or inquire about best practices 
    • Seek guidance and give feedback
       

    There are currently three NEAHQ Member Forms focused on the following topics and subject-areas: 

    • Accreditation & Compliance
    • Data Analytics 
    • Quality Leadership & Networking
       

    Go for it! Ask a question, share a best practice, or reach out and network with your peers. 
     

    Find the Member Forums under the “Groups” tab or at this link: www.neahq.org/groups/member-forum

  • 01 Jul 2019 by Jon Morely

    NEAHQ’s new website has an expanded and improved members-only section, complete with access to a membership directory.  Now you can easily discover new connections and stay in touch with other members. 

     

    Navigate to the membership directory by logging in* and selecting "Directory" under the "Membership" tag of the navigation bar.


     

    Once on the directory page, use the search bar to search for companies and other members.  You can also filter by the first letter of the person's last name.

    Once you find the member you're looking for, you can either click "Profile" to view their profile, or "Contact" to send a message.

     

    *For existing members, click on “LOGIN” in the top right-hand corner of the site and simply type in the email you used to register under and click on “Forgot Password” to reset your password and create your web account. For those who wish to become members, click on “JOIN NOW” in the top right-hand corner and follow the registration prompts to join and create your online account.