Event Details
FREE for NEAHQ members, $15 for non-members
NEAHQ Members: No code needed
Join healthcare quality and safety professionals from across the country for an engaging educational webinar focused on transforming patient experience strategies into sustainable daily practices. This session will explore why patient experience initiatives often fail during implementation and provide practical approaches for creating aligned, observable behaviors that support quality, safety, and patient-centered care. Participants will learn strategies for leadership alignment, team co-design, and embedding patient experience into everyday healthcare operations.
Participants will learn how to:
- Identify why patient experience strategies often fail in daily practice.
- Understand how aligned behaviors impact patient experience, quality, and safety outcomes.
- Apply co-design techniques to create sustainable behaviors in real-world care environments.
Presenter:
Toni Land, MBA, BSN, CPXP is a nurse, healthcare executive, and patient experience expert with more than 30 years of leadership experience in complex health systems. She specializes in helping organizations translate patient experience strategies into consistent operational excellence.
Continuing Education:
This webinar is approved for 1.0 CPHQ CE hour and 1.0 hour of ACHE Qualifying Education credit.
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