Event Details
Unlock the full potential of your hospital’s Quality Assurance and Performance Improvement (QAPI) program with this dynamic 90-minute session designed for healthcare leaders ready to move beyond compliance. Attendees will discover how QAPI can drive culture change, foster accountability, and build a foundation for long-term sustainability. Ideal for those seeking to transform QAPI from a mandate into a mission.
Objectives:
- Differentiate between a compliance-based and strategically aligned QAPI Program
- Map the five CMS QAPI elements to hospital strategic goals and priorities
- Apply practical strategies to integrate QAPI activities into hospital-wide PI and governance structures
- Evaluate opportunities to use QAPI as a driver for culture change, accountability, and long-term sustainability
FREE event for members of NEAHQ
FREE event for members of MAHQ, OrAHQ, NCAHQ, FAHQ, AzAHQ, GAHQ, OAHQ, TGCAHQ by selecting your association's ticket type and using discount code provided by your association in the "Click here to enter your promotional code" at bottom of the ticket section. Note: 100% discount will process after code entry submission.
$35 for non-members
NAHQ pending 1.5 hour CPHQ CE credits
About the Speaker
For twenty years, Heather Gibbons-Perez has been a dedicated leader at Mount Auburn Hospital, advancing patient safety, regulatory excellence, and performance improvement across the organization.
She began her career as Regulatory Project Manager, then Patient Safety Manager, before moving into roles as Director of Regulatory Affairs and, most recently, Director of Performance Improvement and Regulatory Affairs. Her work is deeply aligned with the values of Mount Auburn Hospital and Beth Israel Lahey Health, with a strong emphasis on patient safety, health equity, and high-reliability performance. She has played a pivotal leadership role in achieving Health Equity Certification, advancing QAPI goal alignment, and preparing the organization for Joint Commission surveys and Stroke Center certification.
Known for her integrity, inclusivity, and respect, Heather has demonstrated ability to translate strategy into meaningful operational outcomes. She continues to lead initiatives that strengthen quality, safety, and equitable care for all patients.
Heather currently chairs Workplace Violence Prevention Committee, Quality Review Committee, Health Disparities Committee, Performance Excellence Committee and Patient and Family Advisory Council and manages the Performance Improvement and Regulatory functions in the Quality and Safety Department.
