FREE event for NEAHQ members, $30 for non-members. NAHQ approved for 1 hour CPHQ CE credits.
NEAHQ Members: On the registration page, in the "Enter Coupon Code" field, enter FREE_WEBINAR to get your 100% discount. Note: NEAHQ membership will be verified.
In 2021, Dr Weiss presented a FAHQ webinar titled “What is Emotional Intelligence, why do healthcare workers need it, and how can it be improved?” This webinar is a follow‐up requested by many attending that webinar, with an overall update linked to what we learned during the pandemic. This webinar provides an overview of emotional intelligence (EI). The defining characteristics and components for measurements will be discussed. Additionally, the impact EI has on factors that affect healthcare quality and patient safety will be explored. Additional consideration and discussion are given to challenges faced in the wake of the COVID‐19 pandemic.
Sandy S. Weiss, DBA, MBA‐HCM, RN, CPHQ, CPPS, CSM, PMP Division
Director of Quality
HCA Physician Services Group, St Petersburg, Florida
Dr. Weiss earned her Doctor of Business Administration and Master of Business Administration with a Concentration in Healthcare Management from Saint Leo University. Her dissertation focused on Registered Nurse emotional intelligence, turnover intension, and job performance. Recent
research explored the relationship between pharmacist emotional intelligence, occupational stress, job performance, and psychological affective well‐being. She is a Certified Professional in Healthcare Quality (CPHQ), a Certified Professional in Patient Safety (CPPS), Certified Scrum Master (CSM), and Project Management Professional (PMP). She also holds a graduate certificate in Innovation and Human Centered Design from The Johns Hopkins Carey Business School. Dr. Weiss has put her degrees, certifications, and skills to use working within healthcare quality, risk management, and patient
safety. She currently serves HCA Physician Services Group as the Division Director of Quality for the West Florida Division and is adjunct faculty at the University of South Florida, teaching graduate/undergraduate Healthcare. She worked across multiple CMS Center for Clinical Standards & Quality contracts as a consultant to a CMS contractor, prior to that, she was a Project Manager for the Pharmacy and Quality Measures Division at Health Services Advisory Group.