PAHQ & PASHRM Webinar
Thursday, September 26, 2019
Mary Beth Kelly, RN BSN MAS CIC
“Workplace Violence Response and Prevention: All Hands on Deck!”
Mary Beth Kelly, RN BSN MAS CIC is Patient Safety Officer and Corporate Director of Infection Prevention for AtlantiCare, a member of the Geisinger Health-system. She is responsible for program management of clinical risk, infection prevention, and patient safety, with a focus on safe process design and process management. Past experience included collaborating with senior executives in an award winning organization for the adoption of the Malcolm Baldrige Performance Excellence criteria (coordinated the categories of “Measurement, Analysis, and Knowledge Management”, and “Operations”). Experience also includes critical care and interventional cardiology nursing, designing and presenting educational programs for healthcare professionals and community outreach, performance improvement, and pharmaceutical sales.
Description of Presentation:
AtlantiCare has a workplace violence response and prevention process. The process is interprofessional; led by the Security Team and Nursing and facilitated by Clinical Risk Management and Worker’s Compensation Teams. The program involves employee engagement, early medical treatment of agitation through an associated algorithm, recognition of excited delirium with de-escalation and medical management, surveillance, risk assessments of the environment to identify opportunities and mitigate, case debriefings, stewardship of the culture of safety, and incremental and transformational changes to enhance safety. We have tools to support each phase of the process, such as a risk assessment, case debrief, case and injury tracking / trend, change management tools. Activities include workplace violence risk assessments using ENA’s assessment tool with actions taken to increase safety (such as better lighting when indicated), creation of a designated unit with associated staffing and training, team debrief of workplace violence events with aggregation of trends and action planning, workers comp team providing data reports at regular intervals to the Environment of Care Committee related to employee injuries associated with workplace violence, and inter-professional oversight of response and improvement plans.
- Describe an inter-professional process to respond and prevent workplace violence, including risk assessments, case debriefs, trend identification and action planning.
- Describe interventions such as early identification of excited delirium and associated interventions of treating agitation and de-escalation techniques.
- Explain an effective governance strategy to track and trend associated opportunities and continue to evolve a culture of safety.
Attending this presentation is worth 1 CPHQ Continuing Education (CE) credit.
Webinar fees go toward the fees incurred to offer credits.
Cost: $18 Members & $40 for non-members ($22 is applied towards 2019 PAHQ membership)
Register here: https://www.eventbrite.com/e/workplace-violence-response-and-prevention-all-handson-deck-tickets-64976453321
Stephanie Brennan, MHA, CPHQ, HEM
Programs Chair and President-Elect
Pennsylvania Association for Healthcare Quality