Speaker, Author, and Trainer
Credit: Pending 1 CE
Interpret the patient experience at a deeper level to gain an understanding of patient- and family-centered care and how it can be applied to settings across the continuum of care to enhance quality, safety, and the experience of care for all.
Identify strategies to support and sustain partnerships among health care professionals, educators, researchers, and patients and families.
Explore patient- and family-centered approaches to address current priorities in health care—specifically, reducing readmissions, providing safe care transitions, improving cost efficiency, and enhancing workforce capacity.
Implement the power you have to transform patient lives, regardless of how busy you are - even without direct patient contact.
Identify the relationship between compassion, kindness, and patient satisfaction.
About our Speaker:
At the age of 21, Rob Oliver sustained a spinal cord injury while body surfing on the Outer Banks. He spent the next 6 months in the hospital for rehabilitation and has become a "frequent flier" because of the side effects of his injury. A determined learner, Rob determined to learn from his experiences and share that knowledge with others. With a lifetime of patient experience, a Master's degree in Psychology and 20 years' experience as a trainer, Rob brings a message that is personal, powerful and practical.