FREE event for NEAHQ members, $30 for non-members. NAHQ approved for 1 hour CPHQ CE credits.
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When an organization has a true culture of safety, all other regulatory and compliance improvements follow, not only adopting a culture of safety, but actually demonstrating one. This presentation will bring in evidence‐based practices based on theory that connects organizational excellence to the role of establishing a shared mental model that promotes a learning environment and brings teams to understanding the importance of a growth mindset. These include human factors‐ system thinking and design (standardization and craft), learning organization (control versus learning), and growth mindset (fixed or growth).
Doreen Herdman has over ten years’ experience in a clinical role as a registered nurse (RN). She obtained a legal nurse consultant certificate and for seven plus years, was an in‐house nurse advisor in a plaintiff‐medical malpractice law firm. In 2012, she transitioned back to the healthcare industry as a compliance specialist. Doreen was licensed as a healthcare risk manager and is certified as a healthcare professional in quality (CPHQ), risk manager (CPHRM), patient safety (CPPS) and compliance (CHC). She is a black belt in Lean Six Sigma (LSSBB) and is Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS) master trained. As the regional compliance manager at Shriner’s Hospital for Children Headquarters, Doreen is responsible for promoting the use of evidence‐based practices, just culture, and the learning environment system‐wide. With an understanding of the role of regulatory standards, the vision of high reliability and the expectation to deliver care in the current complex environment, Doreen brings multiple perspectives and expertise to various projects that helps move the quality of healthcare forward.