FAHQ presents AI-Enhanced Incident Reports: Identifying Root Causes and Tracking Trends

 FREE for NEAHQ members; $30 for non-members

 NEAHQ Members:  Email webinars@fahq.org for a coupon code to register at the member rate. On the registration page, select the webinar checkbox and complete registration steps.  Active NEAHQ membership will be verified by the association.  

About the Program: 

This presentation outlines how artificial intelligence can be integrated into existing incident reporting systems to improve patient safety, reduce subjectivity, and enable proactive risk management. Using Nicklaus Children’s Health System as the case study, the presentation explains how a homegrown AI tool (“AskNick”) is integrated with RL Solutions to analyze incident reports using natural language processing. It will describe how AI can systematically review the brief factual descriptions within incident reports to generate a standardized problem list, assign parent and child categories, and identify root causes with greater consistency than traditional human review. Multiple validation trials with risk managers are highlighted, showing iterative improvements in accuracy and category refinement. It will discuss how AI categorized data can be leveraged for predictive modeling, trend analysis, and real time dashboards. These capabilities allow organizations to identify high risk periods, correlate incidents with operational factors (such as census, acuity, and staffing), and implement proactive interventions— ultimately reducing manual workload, improving reporting timeliness, and strengthening patient safety outcomes.

About the Speaker:

Dr. Nicole Czubkowski, IE, LSSGB

Nicklaus Children’s Health System, Miami, FL

Nicole Czubkowski is a healthcare strategy and transformation leader with experience driving operational improvement, risk reduction, and technology-enabled change across complex healthcare environments. Her work focuses on translating strategy into execution by redesigning processes, aligning stakeholders, and leveraging data, automation, and applied artificial intelligence to improve quality, safety, and financial performance. Nicole has led initiatives spanning AI-enhanced incident reporting, claims prioritization, and workflow optimization, with a strong emphasis on reducing bias, increasing transparency, and enabling proactive decision-making. She regularly applies Lean and performance improvement methodologies alongside tools such as Microsoft Copilot and Power Automate to streamline operations, strengthen follow-through, and deliver measurable return on investment. Her approach is grounded in practical adoption—ensuring solutions are scalable, sustainable, and embraced by frontline teams and leadership alike. An engaging speaker and thought partner, Nicole has presented nationally on healthcare transformation topics, highlighting real-world use cases and lessons learned from implementing innovation in regulated, high-stakes settings. She holds a doctorate in healthcare-related studies and brings a collaborative, results-oriented leadership style to her work. Nicole is passionate about building systems that support clinicians, improve patient outcomes, and move healthcare organizations from reactive problem-solving to proactive, data-informed performance.

CE Credit: 

• 1.0 hour – FAHQ is a Florida Board of Nursing approved provider (Provider #50-17380)
• This program has been submitted for pre-approval by NAHQ® for 1.0 hour of CPHQ recertification CE credit.