Event Details
FREE for NEAHQ members, $35 for non-members
NEAHQ Members: On the registration page, select "Register Now" and then select the "NEAHQ" ticket type. Active NEAHQ membership will be verified by the associations.
This webinar will discuss the steps of turning data into information and using rhetoric skills to tell a story.
Objectives:
1. Describe a process to transform data into information for customer insight
2. Discuss pitfalls to data representation
3. Discuss the use of rhetoric skills in transforming data into information
4. Discuss the concept of storytelling to share our findings with our customers
Speaker: Carrie Donovan, MSAS CPHQ | Quality Director, Banner Health Wyoming Medical Center Ms. Donovan has worked in healthcare quality since 2003 and currently employed with Banner Health in Wyoming and is also an adjunct instructor for the Jefferson School of Population Health Masters in Healthcare Quality and Safety program. She mentors individuals seeking their CPHQ certification. Her healthcare career began in the laboratory over 30 years ago and since that time, Ms. Donovan has worked in quality, risk, patient safety, infection prevention and emergency preparedness.
This program is pending approval for 1.0 CE hours for CPHQ® recertification credit.
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