The Evolution of a Performance Improvement Capacity Building Program in a Safety Net Health System

Join Paola and Alana of Cambridge Health Alliance as they share their experience with capacity building in their health system.    

Learning Objectives

1. Describe why training or capacity building across different levels of the organization is important for creating a culture of improvement
2. Analyze different strategies available for training staff and lessons learned
3. Formulate a plan to integrate a PI capacity building program into their organization

FREE event for members of NEAHQ

FREE event for members of MAHQ, OrAHQ, NCAHQ, FAHQ, AzAHQ, GAHQ, OAHQ by selecting your association's ticket type and using discount code provided by your association in the "Click here to enter your promotional code" at bottom of the ticket section. Note: 100% discount will process after code entry submission. 

$15 for non-members

NAHQ pending 1.0  hour CPHQ CE credits 

 About the Speakers

Paola Peynetti Velázquez, MPH joined the Performance Improvement team in the Quality & Safety department at Cambridge Health Alliance in 2017. In her role as Senior PI Consultant, she collaborates closely with CHA’s executive leadership team to design, facilitate, and execute strategic, system-wide, lean projects to streamline hospital operations with the goal of improving access to care for patients across inpatient, emergency, and ambulatory settings. At CHA, Paola has focused on supporting the Psychiatry department in redesigning dozens of processes to improve provider and staff engagement, reduce chances of error, eliminate waste, and meet CHA’s population health objectives. Originally from Mexico City, Paola holds an MPH from Boston University School of Public Health and has served on the board of the New England Association for Healthcare Quality since 2020. 

Alana Plumb, MPH candidate, joined the Performance Improvement team in the Quality & Safety department at Cambridge Health Alliance as an intern in June 2022, transitioning to a full-time role in January 2023. Alana primarily works with the Emergency Departments and Urgent Care center at CHA, most recently helping leadership with program management, data analysis, preparing for Joint Commission, and establishment of Rapid Assessment triage workflows, all with staff and patient safety at the core of our mission for improvement. Alana is originally from Vermont, has a BA from the University of Vermont, is obtaining her MPH from Boston University School of Public Health in May 2023, and is a new member to the New England Association for Healthcare Quality since December 2022.