Event Details
FREE for NEAHQ members, $25 for non-members
NEAHQ Members: On the registration page, click on "Register" and choose "Multistate Collaborative" registration tyoe. Enter the registraton code on the next page. Active NEAHQ membership will be verified.
In today’s high-pressure healthcare environment, conflict is inevitable—but it doesn’t have to be destructive. This insightful webinar equips clinicians with practical tools grounded in emotional intelligence to navigate difficult interactions, de-escalate negative behaviors, and foster trust-based collaboration. Participants will learn how to identify emotional triggers, regulate their own responses, and apply clear, compassionate communication strategies that support a culture of safety and respect. Ideal for nurses, leaders, and frontline staff seeking to strengthen teamwork and improve patient outcomes.
About the Speaker:
Lindsey Bruchhaus, MSN, RN, CHPQ
Lindsey brings over 17 years of experience in nursing and healthcare quality. She began in pediatric and perioperative care before transitioning into quality improvement, leading efforts to reduce hospital-acquired conditions and improve outcomes. Since 2020, she has served as Director of Patient Experience at Houston Methodist The Woodlands, where she champions a culture of safety, empathy, and excellence. Currently she serving as a Board Member and Secretary of TGCAHQ promoting professional development for quality professionals.
This program has been approved by NAHQ for 1.0 CPHQ CE credits
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