Event Details
Presented by:
Rob Oliver
Speaker, Author, and Trainer
Credit: Pending 1 CE
Learning objectives:
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Interpret the patient experience at a deeper level to gain an understanding of patient- and family-centered care and how it can be applied to settings across the continuum of care to enhance quality, safety, and the experience of care for all.
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Identify strategies to support and sustain partnerships among health care professionals, educators, researchers, and patients and families.
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Explore patient- and family-centered approaches to address current priorities in health care—specifically, reducing readmissions, providing safe care transitions, improving cost efficiency, and enhancing workforce capacity.
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Implement the power you have to transform patient lives, regardless of how busy you are - even without direct patient contact.
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Identify the relationship between compassion, kindness, and patient satisfaction.
About our Speaker:
At the age of 21, Rob Oliver sustained a spinal cord injury while body surfing on the Outer Banks. He spent the next 6 months in the hospital for rehabilitation and has become a "frequent flier" because of the side effects of his injury. A determined learner, Rob determined to learn from his experiences and share that knowledge with others. With a lifetime of patient experience, a Master's degree in Psychology and 20 years' experience as a trainer, Rob brings a message that is personal, powerful and practical.
