The New England Association for Healthcare Quality, Inc (NEAHQ) empowers healthcare quality professionals from every specialty throughout New England by providing education, networking, certification preparation and professional practice resources.
NEAHQ provides a strong voice for healthcare quality by active involvement in appropriate healthcare quality initiatives.
NEAHQ Joins Healthcare Quality Collective
In an effort to foster continuous learning, development, and networking for our membership, the New England Association for Healthcare Quality (NEAHQ) is excited to announce our new participation in a Healthcare Quality Collective with six other state healthcare quality associations. As a part of this collective, participating associations offer FREE quarterly webinars for active members. This means that NEAHQ members now have access to 28 FREE webinars each year – and 28 FREE CPHQ continuing education credits annually. We are thrilled to offer this incredible new membership benefit at no additional cost – so if you are not yet a member, now is the time to join! Participating state associations include Arizona, Florida, Georgia, Michigan, North Carolina, and Oregon.
NEAHQ Position Statement on Racism and Equity
The New England Association for Healthcare Quality (NEAHQ) is united against racism and injustice. Issues of race and inequity are tightly intertwined and regularly manifest in individual and community health, access to healthcare, delivery of healthcare, social determinants of health, and in employment in the healthcare sector. As we confront the COVID-19 pandemic, disparities in these areas have become even more apparent and pronounced.
NEAHQ has an important role to play in improving equity and confronting racism in healthcare. NEAHQ is New England's organization for healthcare quality professionals. Our purpose is to promote the delivery of quality healthcare; provide leadership and expertise in the delivery of quality care; promote professional ethics; facilitate communication, cooperation and education among and for healthcare quality professionals; and support and actively advocate for patients to receive quality healthcare.
Consistent with our purpose and rising to the needs of this time, NEAHQ is committed to creating programming that will educate and address issues to make sure care is equitable and accessible, to educating about social determinants of health and reducing negative impacts, to ensuring our membership is diverse and inclusive, and that opportunities for development and advancement are available to members, inclusive of those of marginalized communities and communities of color.
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Introduction to Healthcare Quality
What is healthcare quality? The Institute of Medicine defines it as "the degree to which health care services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge." Quality improvement, therefore, is the effort put forth by the healthcare system to measure using data and take action to improve care processes, efficiencies, outcomes, safety and experience for patients. What's unique about healthcare quality improvement is that it doesn't matter what position an individual holds in the organization, everyone is responsible for healthcare quality improvement, and the approach is collaborative and expansive. For a brief introduction to healthcare quality, click the below link to watch NEAHQ President-elect Lauren Hartwell share her knowledge on the subject. https://www.linkedin.com/feed/update/urn:li:activity:6917464877796126720 -
NEAHQ Position Statement on Racism and Equity
The New England Association for Healthcare Quality (NEAHQ) is united against racism and injustice. Issues of race and inequity are tightly intertwined and regularly manifest in individual and community health, access to healthcare, delivery of healthcare, social determinants of health, and in employment in the healthcare sector. As we confront the COVID-19 pandemic, disparities in these areas have become even more apparent and pronounced. NEAHQ has an important role to play in improving equity and confronting racism in healthcare. NEAHQ is New England's organization for healthcare quality professionals. Our purpose is to promote the delivery of quality healthcare; provide leadership and expertise in the delivery of quality care; promote professional ethics; facilitate communication, cooperation and education among and for healthcare quality professionals; and support and actively advocate for patients to receive quality healthcare. Consistent with our purpose and rising to the needs of this time, NEAHQ is committed to creating programming that will educate and address issues to make sure care is equitable and accessible, to educating about social determinants of health and reducing negative impacts, to ensuring our membership is diverse and inclusive, and that opportunities for development and advancement are available to members, inclusive of those of marginalized communities and communities of color. -
Summer 2024 Newsletter
President’s Message Introducing the New Board of Directors Program Committee Update Treasurer’s Report Board Member Spotlight – Rutwa Naik Join NEAHQ Today PI Corner – SWOT Analysis News from the Net President's Message Dear NEAHQ Members, I hope this message finds you well as we enjoy the warmth of summer and these bright days. I'm excited to send my first email to you all as the President for NEAHQ for this current year. We also welcomed many new Board members this year and continue to be grateful for the members who continue to serve on the Board. The board started the year with a productive meeting, brainstorming many new ideas for enhancing value add to our members and the community. As we develop a roadmap of program offerings for the year, I encourage each of you to consider contributing articles for our newsletter as a way to foster dialogue among our members and community. Your articles will help share perspectives on how healthcare quality is enhanced, reflecting our collective commitment to innovation and excellence. In addition, there are several upcoming events occurring with our engagement with the Healthcare Quality Collective over the next two months. Webinar details can be found on our Events calendar. Lastly, if you are not a member, you are missing out- Join NEAHQ today! If you would like to learn more about NEAHQ or volunteer, please reach out. Thank you all for everything that you do. Enjoy the remainder of summer! Aliysa Rajwani NEAHQ President Introducing the 2024 – 2025 NEAHQ Board of Directors! President – Aliysa Rajwani, BDS, MPH, Director of Quality and Patient Safety, Mount Auburn Hospital Past-President – Leigh Roche, RN, BSN, MBA, CPHQ, CPPS, Senior Clinical Quality Specialist, Dartmouth Hitchcock Medical Center President-Elect – Sabrina Zerzouri, MPH, Senior Medicare Advantage Stars Associate, Devoted Health, Inc. Treasurer – Lynn Keeley, CHES, Director of Performance Improvement, Whittier Rehabilitation Hospital Directors Lauren Hartwell, MPH, Senior Program Manager, Population Health Management, Point32Health Lynn Myers, RN, MBA, CPHQ Daniel Okyere, Sc.D, RN, CPPS, CPHQ, Systems Redesign Coordinator, Dept of Veteran Affairs Alana Plumb, MPH, Performance Improvement Consultant, Cambridge Health Alliance Maria Theresa Mercado, RN, MAN, MAEd, MPH, MD Juanita Prescod, MS, CIC, CPHQ, Health Science Specialist (Infection Preventionist), Edith Nourse Rogers Memorial Veterans Hospital Christine Smith, BS, Quality Improvement Specialist Supervisor, Lowell General Hospital Rutwa Naik, MHA, MBA, CPHQ, Director, Regulatory Affairs, Lahey Hospital and Medical Center Rita Morin, DNP, RN, NEA-BC, CPHQ, Senior Director Healthcare Quality and Patient Safety, Beth Israel Deaconess Hospital-Needham Program Committee NEAHQ and our affiliated partner associations, as part of the multi-state Healthcare Quality Association Collective, have several great programs scheduled this summer. Some programs are free for NEAHQ members, while others are discounted. Visit our Events Calendar to connect to registration information for each of these programs or navigate through the links below. Thank you for your continued support and participation! NCAHQ presents NCAHQ presents Keys to Healthcare Quality Improvement: Understanding Projects, Overcoming Obstacles 09 Jul 2024 12:00pm - 1:00pm EDT OAHQ presents Advancing Toward Zero Harm by Redesigning and Automating Document Management 17 Jul 2024 12:00pm - 1:00pm EDT FAHQ presents Moving Forward: The Key to Success with Advancing Your Patient Mobility Program 31 Jul 2024 12:00pm - 1:00pm EDT FAHQ presents CPHQ Prep Virtual Study Group Information Session 06 Aug 202 12:00pm - 1:00pm EDT FAHQ presents Building Data Collection Tools with REDCap 20 Aug 2024 12:00pm – 1:00pm EDT OAHQ presents Nursing Peer Review in a Just Culture 28 Aug 2024 3:00pm - 4:00pm EDT Treasurer’s Report NEAHQ currently has $39,201.08 in total assets as of the end of May 2024. Total revenue generated in 2024 YTD (Jan-May) is $2649.54. NEAHQ generated $2019.54 in revenue from membership dues while $630.00 came from program. Total expenditures for 2024 YTD (Jan-May) are $6,604.89. Total expenditures were made up of administrative and operating expenses. As always, please feel free to reach out to treasurer@neahq.org with any questions. Board Member Spotlight – Rutwa Naik Would you please share a brief overview of your career? I am driven by the constant drive to improve things around me. This personality trait was a natural fit for quality improvement, patient safety and regulatory field. I started my career as a Performance Improvement Coordinator. From there, I took on roles with progressively more responsibilities and bigger impact. I am currently serving as the Director of Regulatory Affairs at Lahey Hospital and Medical Center. I have worked in smaller community hospitals, a for-profit hospital, and an academic medical center. Each setting is different from the other, but the single common thread I find everywhere is the staff and caregivers trying to do their best for their patients - some of them at the lowest moment of their lives. Which aspect of your current position is especially rewarding? I love working with people. Working in the regulatory field allows me to engage with staff from the entire hospital and every position level. I get to work with the executive team and the imaging technicians, providers and the patient registration staff. Has any one individual greatly influenced to your career? I took a career break after my daughter was born. After a couple of years, when I felt ready to come back to the field, I found it very difficult to break in. After several rejections and months of applying, I got a direct call (not the generic HR email!!) from the Director of Quality at a 300- bed hospital. She scheduled an interview right away, and got me hired within weeks. She not only took a chance on me, but showed me what a good leader is like. To this day, I still practice some of the techniques I have learned from her as a leader. I had a commute of an hour and a half each way, but it never felt like that because of the positive environment of the department. What led to your involvement with NEAHQ? I was at a point in my career where I felt the need to give back to the field of healthcare quality. I have learned and grown immensely in my decade-long career and I want to continue to do so; but at the same time, I want to meet fellow professionals, share ideas and build a collaborative community of healthcare quality enthusiasts. What are your goals as a NEAHQ Board Member? I want to help recruit new members, and help make NEAHQ a place where fellow minded professionals share ideas, learn from each other, find social support and have fun! How do you balance your demanding professional life with your personal life? It is a constant struggle. At times I feel like I am not giving sufficient time to either - my personal or professional life. Other times I feel like I am in good control. Over the years, I have learned that being active and working out helps me feel more grounded and balanced, so I try to incorporate some sort of physical activity at least 2-3 times a week. Join NEAHQ Now! The New England Association for Healthcare Quality (NEAHQ) is the regional association for healthcare quality professionals. Since 1975, NEAHQ has provided a forum where healthcare quality professionals across the healthcare continuum can join together to advance this specialty. Our vision is to empower healthcare quality professionals across New England to improve health. We aim to serve as the resource of choice for healthcare quality professionals across the continuum for networking, education, and information, as a collaborative, member-oriented, inclusive, and continuously improving organization. Benefits of a membership to NEAHQ include: Free educational webinars: Access to over 25 free webinars a year through an education collective with other state associations. Membership Rates: Pay discounted rates to all NEAHQ events, including the annual conference. Healthcare Quality Job Board: Browse healthcare quality job opportunities to further your career or post an opportunity at your organization for other members to see. Member Forums: Use these virtual platforms to exchange information with other NEAHQ members about healthcare quality trends and issues. Member forums allow you to ask a question of your professional peers or share a best practice from your work to move healthcare quality forward. Archived Events: Did you miss an in-person event or webinar? As a NEAHQ member you can access archived events so you will never miss an opportunity to stay up to date with the healthcare quality knowledge. Member-to-Member Networking: Interested in connecting with your fellow healthcare quality professionals? Attend one of NEAHQ’s in-person networking events or create a profile on the website and connect with other members through the NEAHQ Website Membership Directory. Membership annual dues are $75. To join, go to the NEAHQ website at https://www.neahq.org/join and complete the form online or download it and mail it in with your payment. PI Corner – SWOT Analysis A SWOT analysis is a high-level strategic planning model that helps organizations identify where they’re doing well and where they can improve, both from an internal and an external perspective. SWOT is an acronym for “Strengths, Weaknesses, Opportunities, and Threats.” SWOT works because it helps you evaluate your business by considering multiple factors. Strengths and weaknesses are internal factors (things you can control), like team members, software, and geographic location. Opportunities and threats represent external factors (things you can’t control), such as competitors, regulations, and economic trends. Organizations use SWOT to plot out a future course that plays on their strengths and minimizes risks. News from the Net AHRQ patient safety chartbook highlights strengths and weaknesses in healthcare system This Patient Safety chartbook is part of a family of documents and tools that support the National Healthcare Quality and Disparities Report (QDR). This chartbook includes a summary of trends across measures of patient safety from the QDR and figures illustrating select measures of patient safety. The report provides a comprehensive overview of the quality of healthcare received by the general U.S. population and disparities in care experienced by different racial and socioeconomic groups. https://www.ahrq.gov/research/findings/nhqrdr/chartbooks/patientsafety/index.html?utm_term=PS_Chartbook&utm_campaign=AHRQ_Newsletter_April_2024&utm_medium=&_hsenc=p2ANqtz-_URqr_sA-_ha6BqJ6uq9Ettvizc_vztfhegWqhEkW1pIUpSYrGWAaL6U3Bkd-YZDufVnsxwP5RuS_kraVHShlbkvVEow&_hsmi=304016902&utm_content=6&utm_source=ahrq AHRQ Releases A Practical Guide for Implementing the Digital Healthcare Equity Framework, April 2024. Use of digital healthcare technologies – for clinicians and patients – is growing. To ensure these solutions benefit all patient groups, creators and users must be intentional about equity. To address this, the Agency for Healthcare Research and Quality (AHRQ) developed evidence- and consensus-based resources to help organizations intentionally consider equity in the development and use of digital healthcare technologies and solutions. The Practical Implementation Guide provides digital healthcare developers and vendors, healthcare systems, clinical providers, and payers an interactive checklist of steps and real-world examples for how to advance equity across all phases of the Digital Healthcare Lifecycle. Visit the AHRQ Digital Healthcare Equity Framework project profile at Creating a Digital Healthcare Equity Framework With an Accompanying Guide for Its Use | Digital Healthcare Research (ahrq.gov). To view the guide, visit A Practical Guide for Implementing the Digital Healthcare Equity Framework | Digital Healthcare Research (ahrq.gov) AHRQ’s Making Healthcare Safer IV report expanded with new evidence reviews Patient safety research is growing, spanning across more healthcare settings, and considers a wide array of contextual factors. The combination of emerging patient safety threats and the growing amount of published patient safety research, patient safety resources, and accrediting body standards makes it increasingly difficult to prioritize adoption and implementation of evidence-based practices. AHRQ’s fourth iteration of Making Healthcare Safer intends to address this issue by publishing evidence-based reviews of patient safety practices and topics as they are completed. We Want to Hear From You Do you have a quality event happening that you would like your fellow NEAHQ members to know about? We are interested in original content about a successful project, recent promotion and any other quality news you would like to share. Please submit articles for approval and posting to admin@neahq.org.
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