NEAHQ Webinar: Listening Isn't Easy

21 Jan 2020
12:00pm - 1:00pm EST

Presented by:
Rosanne Swanson
Patient Relations Coordinator, Exeter Hospital

Cred
it:  Pending 1 CE

 

The New England Association for Healthcare Quality is excited to announce the first webinar of 2020!

The first webinar topic is titled Listening Isn’t Easy, and objectives include:

  • The purpose of this learning session is to reflect on experiences, develop ideas, and common solutions that can be applied to provide support on the job.

  • You will become more aware of your own listening skills, and will walk away with improved listening techniques.

About our Presenter:

Rosanne Swanson works at Exeter Hospital where she serves as a patient Relations Coordinator, helping to improve patient experience and communication across the organization.  She is also a Certified Facilitator for Development Dimensions International (DDI) Learning Systems and has a clinical background as a Certified Medical Assistant and has held similar presentations for healthcare students at the University of New Hampshire.

Ticket Name Sale Ends Price Quantity
Non-Member
21 Jan 2020
$30.00
Sale Ended

21 Jan 2020
12:00pm - 1:00pm EST

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