Patient Relations Coordinator, Exeter Hospital
Credit: Pending 1 CE
The New England Association for Healthcare Quality is excited to announce the first webinar of 2020!
The first webinar topic is titled Listening Isn’t Easy, and objectives include:
The purpose of this learning session is to reflect on experiences, develop ideas, and common solutions that can be applied to provide support on the job.
You will become more aware of your own listening skills, and will walk away with improved listening techniques.
About our Presenter:
Rosanne Swanson works at Exeter Hospital where she serves as a patient Relations Coordinator, helping to improve patient experience and communication across the organization. She is also a Certified Facilitator for Development Dimensions International (DDI) Learning Systems and has a clinical background as a Certified Medical Assistant and has held similar presentations for healthcare students at the University of New Hampshire.