Event Details
Presented by:
Rosanne Swanson
Patient Relations Coordinator, Exeter Hospital
Credit: Pending 1 CE
The New England Association for Healthcare Quality is excited to announce the first webinar of 2020!
The first webinar topic is titled Listening Isn’t Easy, and objectives include:
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The purpose of this learning session is to reflect on experiences, develop ideas, and common solutions that can be applied to provide support on the job.
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You will become more aware of your own listening skills, and will walk away with improved listening techniques.
About our Presenter:
Rosanne Swanson works at Exeter Hospital where she serves as a patient Relations Coordinator, helping to improve patient experience and communication across the organization. She is also a Certified Facilitator for Development Dimensions International (DDI) Learning Systems and has a clinical background as a Certified Medical Assistant and has held similar presentations for healthcare students at the University of New Hampshire.
